If you’re interested in exploring how to transform the way you communicate so your messages – verbal and nonverbal – are congruent no matter who connect with: your team, other executives, potential clients and peers click on the Training tab, Training for Leaders. Are you going to be the best in the industry? Are you going to be the leading cost-saver in the industry? Are you going to be the fastest at delivery in the industry? Think about what will differentiate you from all your competitors. You should have a principle or value that aligns with the future vision of the company. Fifth, think about the long-term growth of the company and where you’d like to be positioned in the marketplace. These could include things such as no excuses, full accountability, accepts criticism openly and non-defensively, and meets deadlines and commitments. The mindset and behavior each person needs to exemplify should be listed in your principles and values. Fourth, think about the discipline you would like to see people have every day. You should shape the energy and attitude you see in every person every day.Ĥ. You may determine that you want to feel like family, a community, a creative network, energetic, or calming are a few examples. IM can be defined as the process by which individuals attempt to control the impressions others form of them ( Leary and Kowalski, 1990 ). You can either manage it and have it work for you or let it define itself and thus manage you. Introduction In recent years, impression management (IM) has received renewed attention among scholars (e.g., Liu et al., 2019 Yang et al., 2021 ). Believe me, every office has a rhythm and atmosphere. Third, determine the rhythm or atmosphere you would like to have in your office. For example in our organization we use the term “Lexus Mentality” to keep in mind that we always want to do things on the high end for our customers.ģ. Second, determine how you would like your clients to describe you. Do you want your customer to rave about you, to see you as the best value, to desire your expertise, to see you as the thought leaders or to be fully committed to you? Once you have determined this it becomes the foundation to look at how you make the client “feel” this message.Ģ. First, determine how you would like the customer to view your organization. Here are some five examples of Principles:ġ.
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